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Costs: Our price of £24.99 is
inclusive of delivery (UK only).
Times: Royal Mail aim to deliver by the next working day from the day bright-sparx despatch you order (for UK deliveries only).
Undelivered Items: The Royal Mail's First Class, Recorded Signed for Service requires a signature on delivery, although this does not necessarily have to be the actual person named on the package. In the event that there is no-one at the delivery address to sign for the parcel, a card will be left letting you know that Royal Mail cannot deliver the item. Recorded items are held for one week at your local sorting office.
Multiple Orders: For orders of more than 3 games please contact us at info@bright-sparx.co.uk. Thank you.
Overseas Delivery: for European deliveries, the cost of the game including delivery is £29.99. For Worldwide deliveries the cost of the game including delivery is £34.99.
If you have any queries regarding delivery please email us your request at info@bright-sparx.co.uk and we will be happy to help.
Our Returns & Refund Policy: We offer
a full refund only for those goods that are returned as damaged,
incomplete or undeliverable. However, if the packaging is unopened we
will comply with the EU Direct Selling Regulations. We also supply
reasonable requests for replacement parts, free of charge.
Returning Goods: Returned goods
should be sent to the following address (we will refund the postage
costs for returned items once the goods are received):
Credit Card Safety: Ordering online
with us is guaranteed to be safe and secure. Financial information
(for example: credit card numbers & expiry dates) is directly
processed using a secure bank transaction - online transactions are
handled for us by
Worldpay.
Our Privacy Policy: why we collect certain
information & how we use it. When you place an order with us we
need to know your name, address, email address, credit/debit card
number and the card's expiry date (and also the issue number for some
debit cards). This allows us, in conjunction with Worldpay, to process
and fulfil your order(s).
If you have a question which is not covered here, email us at info@bright-sparx.co.uk and we will respond accordingly. If we feel it is a question which may be asked by other customers we will also add it to this page.
Is there a limit to how many games I can order? What happens if my order doesn't arrive? What if I don't want to order over the Internet? How can I be sure my credit card details remain safe? What if there is a problem with the game I receive? What should I do if I have a complaint? What if we lose a playing piece to the game and want a replacement part? How will I know if I have successfully ordered on the site? I am experiencing technical difficulties with your site?
Will you
deliver overseas? Yes, please see our
Delivery page where we give details of our worldwide delivery
costs.
What are
the delivery costs? There are no delivery costs for
deliveries within the UK. For deliveries outside the UK please refer
to our overseas delivery costs on our
Delivery page. contact us page for address details.
How can
I be sure my credit card details remain safe? Ordering
online with us is guaranteed to be safe and secure. Financial
information (for example: credit card numbers & expiry dates) is
directly processed using a secure bank transaction - online
transactions are handled for us by
Worldpay.
No other third party will have access to the information you provide.
Your credit card information is never re-used except to issue refunds
if the need should arise. Please also see 'Your
Security'.
What should I do if I have a complaint? In the unlikely
event of a complaint, you can contact us by any of the following
methods: Emailing us at:
info@bright-sparx.co.uk
How will I know if I have successfully ordered on the site?
You will receive an email confirming receipt of your order - it will
include your order reference number.
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